Top 153 TrueCar Reviews (2023)

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Top 153 TrueCar Reviews (1)

Diaz of Arlington, TX Verified Reviewer

Original review: Dec. 16, 2022

On Tuesday 11/22/22, I met with a sales associate at Shottenkirk Hyundai Granbury to test drive a 2020 Telluride EX in hopes of buying this vehicle I saw on TrueCar. The experience went just fine and I put $3500 down to hold the vehicle. Erin reviewed the Carfax report for this vehicle with me verbally and conveyed to me that the vehicle came from an owner in Arkansas. The next day I confirmed my financing with Navy Federal Credit union and went to pickup the checking funds for the vehicle. The rep proceeded to send me email with the Carfax attached. Once I reviewed this report, I could see that the vehicle was owned and driven in one of the Canadian providences for more than a year and the vehicle resided in Arkansas for less than 3 months.

I got onto Kia's website to check for any recalls using the VIN number and the response kept coming back with error message 'invalid VIN'. I then called the Kia nationwide customer service number in California and gave them the VIN number from the Carfax report. They relayed to me that because the vehicle was on the road in Canada for more than a year, no US dealership would honor the manufacturer warranty. This would be a deal killer for me since the confidence to purchase the vehicle is based on the vehicle having 33k miles which would likely give me over a year to drive the Telluride knowing that any major issues discovered would be covered by Kia nationwide. More research online identifies these type of vehicles that have been put on the road initially in another country as grey market vehicles! Buyer beware.

10 people found this review helpful

Top 153 TrueCar Reviews (2)

Rajeshkanna of Atlanta, GA Verified Reviewer

Original review: Dec. 15, 2022


Saves a lot of time spent in negotiation hassles. Also provides the inventory available within your neighborhood. No unnecessary trips just to know that the car is unavailable. It was really useful in deciding on the car. I bought my car and the dealership honored Truecar's price. Saved around 6-7 hours of negotiations.

3 people found this review helpful

Top 153 TrueCar Reviews (3)

Roger of Guyton, GA Verified Reviewer

Original review: Oct. 29, 2022

This is useless. I've received 3 certificates and deals and no dealers honor their pricing. Need to rename this FalseCar. They just rope you in and then aggravate the crap out of you. Is there a way to have a nice buying experience? Haven't seen it yet.

17 people found this review helpful

Top 153 TrueCar Reviews (4)

Vincent of Long Island City, NY Verified Reviewer

Original review: Oct. 6, 2022

It was very easy to sell my car. I just went to their website, entered my license plate, and *boom* I got a cash offer. I told them I have a higher offer from another dealer, and they quickly matched the offer. On the day of, selling the car was very quick, too. He did a quick car inspection, went to the bank with me to deposit the check, then we were done! Very fast and simple process. Liked it.

(Video) It's Time We Expose TrueCar For What It Really Is...

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Top 153 TrueCar Reviews (5)

Emil of Deland, FL Verified Reviewer

Original review: Aug. 20, 2022

When I would like to keep my search local, 10 or 75 miles, instead it shows vehicles from other states as If I requested National search. Why would vehicles from other states come up, I don’t want to travel nor pay for delivery.

6 people found this review helpful

Top 153 TrueCar Reviews (6)

RC of Woodlyn, PA Verified Reviewer

Original review: April 7, 2022

I was just checking car prices for 5 minutes, the next thing I know I’m getting texts and calls from pushy dealers - which is exactly what I was trying to avoid by going online. Won’t ever visit that website again.

37 people found this review helpful

(Video) How to shop for a car and get a great deal with TrueCar

Top 153 TrueCar Reviews (7)

Charles of Bristow, VA Verified Reviewer

Original review: April 6, 2022

With the hopeful understanding that the service that TrueCar is providing is the ability to obtain a "haggle-free" price that provides adequate profit to the car company while providing transparency to the buyer on what costs are appropriate, the price provided was minimal and did not provide any benefit. The absence of additional costs such as estimates of taxes, document fees, etc provided the benefit to the seller and not the buyer. There was no positive value to the buyer with this service.

35 people found this review helpful

Top 153 TrueCar Reviews (8)

Richard of Loudon, TN Verified Reviewer

Original review: March 30, 2022

Sorry to say that it started to be a possible good experience, however, the experience turn sour. Sour in that where there was a car with price noticed as available, there was no car available. Plus, contacted by dealers who did not have what I requested from distances that were impractical to travel to in purchasing a car. Of course, they did not have the car to begin with. That is my experience! I will try this ever again!

33 people found this review helpful

Top 153 TrueCar Reviews (9)

(Video) How Car Websites Like CarGurus, Autotrader, and TrueCar MAKE MONEY!

Murillo of Houston, TX Verified Reviewer

Original review: Feb. 19, 2022

I used TrueCar to find and buy a new car. TrueCar pointed me to Community Kia showing me a good price and stating that they could do all the paperwork online and deliver the car to my place, so I would not have to go to the dealer. When I contacted the dealer, the first thing I asked the salesperson was if they could really do everything online and deliver the car to my home. Jose, the salesperson, said that they could do it easily, sending a messenger with all the necessary documents I had to sign and later delivering the car. Jose asked me for a copy of my documents and ran my credit. After everything cleared out, he came back with a different price from what I had from TrueCar. I sent him the email I got from TrueCar with the offer and he took it to Terry, the sales manager, who said they would not honor the price.

I called TrueCar and they advised me to talk to Gil, who was the internet manager, responsible for entering the prices in TrueCar. I called Gil and he called Terry. Gil called me back saying that they would honor the price. It was sad that TrueCar left it up to the client to do the heavy lift and call the dealership to fight. I would prefer to have TrueCar calling them rather than leaving this up to the client. Anyway, I called Jose and told him to move on with the process. After a day without hearing from Jose, I called him and he said all the paperwork was with the Financial Manager.

Later that day I received a call from Jose saying that Terry, the sales manager, wanted to talk to me. Terry said they would not deliver the car to my house as promised by Jose because they were short on staff.

He also said they would not hold the car for me and that I should call before going to the dealer because, by the time I get there, the car might have been already sold.

I called again TrueCar and asked why they had Community Kia listed as a dealer who would process the paperwork and deliver the car to the client if they were not honoring that. TrueCar escalated the issue and this time they contacted Community Kia. Community Kia informed them that they were short in personnel and would not deliver cars on the weekend. Also, they would not hold cars for clients. They mentioned to TrueCar that they would deliver only after the weekend, but again, they would not hold the car for me.

I am not sure what TrueCar is going to do from here. I advised them to remove Community Kia from the HomeDelivery program of put on the proper disclaimers. I would like to know upfront if the HomeDelivery program a dealer is offering is subject to having people available to deliver the car or if they work only certain days of the week, or any other condition that would prevent me to close the deal. Anyway, Community Kia came up with twists and turns in what was supposed to be a straightforward process. They got all my documents, ran my credit, and for what? Just to say I had to go there. They did not send me anything online and have not even confirmed the price in writing. To be honest, I am afraid to drive there just to find out the car was already sold, or to have them trying to pull another stunt.

For now, I lost confidence in TrueCar. I don't want to start another purchasing process with them again just to find out the dealership will try to change the price on me or that they cannot deliver the car as announced on TrueCar. In the end, I have located another dealer in Texas, who was more than willing to work with me online and deliver the car. I end up not using TrueCar and everything is working well.

54 people found this review helpful

Top 153 TrueCar Reviews (10)

David of Bedford, TX Verified Reviewer

Original review: Jan. 19, 2022

I was looking at some of these cars and pulled up CarFax on some and found that they have false odometer readings. When you see low mileage and 2 or 3 owners it is a good sign that they have been rolled back. Be careful.


40 people found this review helpful


Does TrueCar actually work? ›

Is TrueCar legit? Yes, TrueCar is a legitimate company that works with certified dealerships to provide haggle-free pricing. It provides pricing for used and new vehicles in your area, though it cannot guarantee that the vehicle will still be available when you arrive at the dealership.

Can you negotiate a TrueCar price? ›

This is especially important if negotiating is something you struggle with. TrueCar negotiates rates with local, and non-local dealership "partners" on your behalf, and then representatives email you an offer that you can bring into the dealership with you.

What is the best online site to buy a car? ›

Best Used-Car Websites For Online Car Shopping
  • Best online reputation: Kelley Blue Book.
  • Best for consumer reviews:
  • Best for deals on used cars:
  • Best for variety: Autolist.
  • Best selection of inspected used vehicles:
  • Best for shopping around: CarGurus.
May 31, 2022

What are the benefits of using TrueCar? ›

With TrueCar, you can get upfront price offers on local inventory and see dealer fees and accessories before visiting the dealership. Get access to additional discounts on select new and used cars and post-sale coverage benefits worth up to $2,000.

What is the safest payment method when buying a car? ›

The safest and most secure option for paying for a car in cash is a cashier's check. Keep all your transactions safe by never giving out banking or personal information.

Does TrueCar have a return policy? ›

Used cars purchased through TrueCar+ have a 3-day, 250-mile return policy. TrueCar Certified Dealers will allow you to return a used car you bought online as long as the car has not been: Damaged.

How much should you offer below asking price car? ›

Based on your pricing homework, you should have a good idea of how much you're willing to pay. Begin by making an offer that is realistic but 15 to 25 percent lower than this figure. Name your offer and wait until the person you're negotiating with responds.

How much off MSRP Can I negotiate? ›

How much off the MSRP can I negotiate? It depends on the market value of the vehicle. You can expect to see larger discounts on slower-selling vehicles. But on a popular vehicle, even a couple hundred off might be considered a good discount.

Can you still negotiate car prices 2022? ›

September 2022 update:

It is not uncommon to pay over MSRP, and discounts are rare. This seller's market means that shoppers don't have much leverage in terms of negotiation. These days, if you don't like the price you're being offered, salespeople know that there will likely be someone else who will pay that price.

How can I buy a car online without getting scammed? ›

See it in person

Scammers can easily post fake photos and safety reports. Don't send money until you've seen the vehicle in real life. Make sure you choose a safe, well-lit, public spot to meet the seller. Ask to see the seller's identification and make sure the same name is on the vehicle's title.

How many miles is too many for a used car? ›

Often, 100,000 miles is considered a cut-off point for used cars because older vehicles often start requiring more expensive and frequent maintenance when mileage exceeds 100,000.

What is the safest way to buy a car online? ›

Here's 5 tips to make sure your next online car buying experience is safe as possible.
  • 1) Verify the seller's identity in person. ...
  • 2) Never Use Anonymous Forms Of Payment. ...
  • 3) Get Specific Vehicle Information. ...
  • 4) Close the deal in a safe place. ...
  • check the url of the website you are on. ...
  • 5) Don't Make Emotional Decisions.

What should you not do when buying a car? ›

What to avoid when buying a used car
  1. Not test-driving the car thoroughly. ...
  2. Not looking at maintenance ratings. ...
  3. Not getting a mechanic to look at it. ...
  4. Not asking about the vehicle history. ...
  5. Not asking for the car you want. ...
  6. Not negotiating up from the dealer cost. ...
  7. Not reviewing the final sale paperwork carefully.

How do you avoid fees when buying a car? ›

6 Tips for Avoiding Dealer Fees
  1. Pay the “Fee” But Negotiate the Price to Offset the Fee Amount. ...
  2. Ask for an Itemized Listing of Each Fee. ...
  3. Obtain Pre-approved Financing From Your Bank or Credit Union. ...
  4. Be Prepared to Walk Away From the Deal. ...
  5. Buy a Used Car. ...
  6. Buy Online.
Nov 27, 2020

How does TrueCar make money? ›

They list their dealership partners' cars on their site and try to attract consumers to buy the cars listed. But unlike their competitors, TrueCar is generally not paid a flat fee. Their fee structure varies from dealer to dealer with TRUE getting paid on either a per-vehicle sold basis or a per introduction basis.

What's the smartest way to pay off a car? ›

Refinancing — or just making extra payments — are the best ways to pay off your car loan faster. Even if it's just a few extra dollars a month, you will reduce your debt and may cut a few months out of your loan.

What is the smartest way to pay for a car? ›

The most efficient way to pay for your vehicle is to bring a cashier's check, which is more secure than a personal check, and guarantees that the funds are actually available.

Do car dealerships prefer cash or financing? ›

A new trend we've seen since vehicle shortages started is dealers not accepting cash or even your own financing when buying a new vehicle. The reason? Dealerships make money financing cars. With far fewer vehicles to sell, they want to maximize every dollar of profit, so some will not take your check.

Can I return a car after I bought it? ›

The bad news is, there isn't a cooling-off period when it comes to cars or other vehicles. This law protects vulnerable consumers who may yield to hard-sell tactics and then later regret their decision. Yet, it explicitly doesn't apply to vehicle sales. This doesn't mean that you're stuck when you buy a car.

Does TrueCar run credit? ›

TrueCar sends the customer's credit information to the dealer's preferred lender. Once credit is approved, customers can see what their monthly payment would be for their selected vehicle — taking into consideration incentives, their credit score and their preferred lease terms.

Is it cheaper to buy a car through Sam's Club? ›

According to TrueCar, the average amount saved by customers reporting a purchase of a new car through the Sam's Club Auto Buying Program was $1,688 in 2021. Ultimately, dealers set their own pricing, so the amount of money you save will vary depending on where you choose to purchase your vehicle.

What should you not say to a car salesman? ›

Things to Never Say to a Dealer
  • “I'm ready to buy now.” ...
  • “I can afford this much per month.” ...
  • “Yes, I have a trade-in.” ...
  • “I'm only buying the car with cash.” ...
  • “I'm not sure…which model do you think I need?” ...
  • “Oh, I've wanted one of these all my life.” ...
  • “I'll take whatever the popular options are.”

What is a lowball offer on a car? ›

A lowball offer is a slang term for an offer that is significantly below the seller's asking price, or a quote that is deliberately lower than the price the seller intends to charge. To lowball also means to deliberately give a false estimate for something.

Can you talk a dealer down to MSRP? ›

The short answer is yes. However, for many, even the thought of negotiating new car prices can seem intimidating. Treat this experience like any negotiation and go in with a plan. The more thought you put into it upfront, the more confidence you'll feel about speaking with your dealer about the price of your new car.

Do dealers ever go below MSRP? ›

It's Possible. Although it may seem counterintuitive, it's actually possible for a dealership to sell a car for “below invoice.” There are three major reasons why this can happen: A special promotion, holdback, or financing deal.

Do dealerships go lower than MSRP? ›

Dealers can sell a car at this suggested price — but they can also go higher or lower than the MSRP. The MSRP doesn't include optional add-ons that could raise the price of the car. Invoice price is lower than MSRP. It's the dealer's cost — the price the dealer pays the manufacturer for the car.

What is the cheapest month to buy a car? ›

December is known to have the most significant discounts off MSRP, at 6.1 percent. Additionally, incentives are at their strongest, so you'll save even more money. No matter what time of year you're buying, you'll get a great deal at Shift.

Should I buy a car now or wait until 2023? ›

Americans planning to shop for a new car in 2023 might find slightly better prices than during the past two years, though auto industry analysts say it is likely better to wait until the fall. Since mid-2021, car buyers have been frustrated by rising prices, skimpy selection and long waits for deliveries.

Are cars overpriced right now 2022? ›

November 14, 2022

New car prices are rising due to an ongoing chip shortage and increased raw material costs. In the U.S., the average price of a new vehicle was up 6.3% in the last year. This has fueled demand for used cars. Average prices were up 42.5% in September 2022 vs.

Is Sam's Club TrueCar legit? ›

The Sam's Club Auto Buying Program is operated by TrueCar, which has over 500 certified dealers. These TrueCar certified dealers range from franchise dealers to small, independent auto dealers. The best way to find out which dealers in your area work with the Sam's Club Auto Buying Program is to shop by location.

How can I buy a car without getting scammed? ›

Here are tips for avoiding auto scams.
  1. Too good to be true? If a price is amazing, an old car looks perfect, or a rare vehicle seems cheap, there's a good chance it's a scam.
  2. Take your time. ...
  3. Check the photos. ...
  4. See it in person. ...
  5. Take a drive. ...
  6. Check the VIN. ...
  7. Are there liens?
Jul 22, 2022

What is the benefit of buying a car through Sam's Club? ›

How the Sam's Club Auto Buying Program Works. See the value of your car and get a cash offer in minutes. Search for the car you want, see what others paid for it, and easily compare price offers. Get an upfront, personalized price from a dealer online, including manufacturer incentives and discounts.

Is Sam's Club owned by China? ›

Sam's West, Inc.

(doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton as Sam's Wholesale Club.


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